Premium short-stay management · Gold Coast
Premium short-stay management for Gold Coast property owners who want strong performance, exceptional guest standards and confidence their property is being looked after properly.
Why Harbour & Oak
Scott & Chien Wei Oliver
Co-founders, Harbour & Oak Collection
We know what it feels like to hand an investment over to someone else and hope they care about it as much as you do.
Scott and Chien Wei founded Harbour & Oak as property owners themselves. The company exists to manage every property with the care, attention and accountability they expect for their own.
Too many operators treat a property as another listing rather than an owner's asset. We do not.
Years of travelling — hotels, serviced apartments and short-stay homes — also taught us how the small details shape a stay. Performance, presentation and guest experience are not separate jobs. They move together.
Owner outcomes
Getting the most from your property is a constant balance between pricing, presentation, availability and guest experience. We keep every part moving together.
Harbour & Oak does not set pricing once and leave it. Pricing, demand, lead time, availability and booking patterns are actively managed.
Guests should leave having stayed in a property that felt considered, consistent and worth recommending.
Owners get visibility without having to manage the operation themselves.
Case study
Burleigh Heads · 2-bedroom apartment
Before
$1,100/ week
Long-term rental
$57.2k/ year
Annual rental equivalent
After
~$16k
Booking revenue over 2 recent months
~$96k/ year annualised
Based on that recent run-rate
~68% higher gross revenue run-rate for that period, shown for context only.
Achieved during the Gold Coast winter, outside school holidays and before the stronger October–February trading period.
We didn't achieve that simply by listing the property on Airbnb and other channels. We achieved it through active management — continually refining pricing, responding quickly to guest needs, presenting the property impeccably for every stay, and managing each detail of the guest journey with intent.
That is the difference between having a listing and actively managing an asset.
Short-stay figures are based on annualising a recent two-month period and are shown for comparison only. The ~$96k figure is an annualised run-rate, not a completed annual result. The period was outside the property's expected peak October–February trading window. Revenue is gross booking revenue before operating costs. Performance varies by property, season, occupancy and market conditions. Past performance is not a guarantee of future results.
The Harbour & Oak standard
We believe the details matter. We believe in consistency. Every property should be spotless, well presented and ready to the same standard every time.
We manage each property with the level of care and accountability we would expect for our own. That standard protects the asset, the guest experience and commercial performance together — because strong performance comes from running the property properly.
Owner portal
Bookings, occupancy, revenue, maintenance, statements and property performance — without chasing your manager for an update.
Harbour & Oak does not just promise transparency. The owner portal is a working operational product — built so you can see the property while we run the day-to-day.
Preview of the owner portal layout. Live figures appear for Harbour & Oak clients after onboarding. No guest or owner details are shown here.
Finance
Managed property
Gross revenue
This month
Occupancy
Current period
Upcoming stays
On the calendar
Owner statement
Ready when published
Calendar
Booked nights, owner blocks and turnover days — without guest names.
Maintenance
Open items, status and notes, visible alongside the operation.
Product preview · anonymised · not a live owner account
Everything included
A single operating model covering pricing, listings, guests, presentation, maintenance and reporting.
Nightly rates, minimum stays, seasonal rules and performance-led pricing adjustments.
Platform listings, channel strategy, calendar control and launch readiness.
Enquiries, pre-arrival messages, check-in support, guest issues and review follow-up.
Turnover scheduling, cleaner follow-up, linen standards and guest-ready presentation.
Listing presentation, guest guide, access setup and hospitality standards before every stay.
Issue logging, owner visibility, approval notes and coordination of approved actions.
Monthly visibility across bookings, revenue, deductions, statements and estimated payout.
Owner assessment
Share a few details about the apartment. We review it properly — location, current use, presentation and likely operating shape — then come back with a Harbour & Oak view. We do not auto-generate market figures we cannot stand behind.
Primary next step
Address, bedrooms, current use and current rent or short-stay performance. We then complete a manual Harbour & Oak review.
Conversation
Prefer to start with a conversation? We will be direct about fit, building requirements and whether professional management is right for the asset.
For owners
Your asset, professionally managed — with visibility retained
For owners
We will review your apartment properly and be direct about fit — not a generic brochure promise.
